If you have booked and paid for your appointment but have not completed our pre appointment questionnaire and you wish to cancel your appointment, you will receive a refund. Bank and admin charges will be deducted from your refund (typically 10%).
If you have booked and paid for your appointment and completed our pre appointment questionnaire, you will have received important information that has value. Therefore, if you wish to cancel after receiving this information and you are giving us more than 48 hours notice, you will receive a 60% refund. This includes our bank and admin charges.
If you have booked and paid for your appointment and inputted your email address into our pre appointment questionnaire and you wish to cancel after receiving this information and you are giving us less than 48 hours notice, you will not be eligible for a refund.
If you have purchased our 6 session package and give us less than 48 hours noticed to change or cancel your appointment, that appointment will be forfeited and taken from your package.
Clients are only eligible for a refund within 6 months of purchase.
Online Programmes
All our online programmes are non refundable and non exchangeable once purchased.
Requesting a Refund
To request a refund please click here to complete our refund request form. Please note, we take every request seriously and investigate the issues internally. This process can take up to 21 days.
Feedback or Complaints
We are committed to delivering a high quality service. If you have feedback on how we can improve or wish to raise a complaint, please complete a form below and email our admin. Your comments will be discussed with the directors and you will be contacted directly to discuss next steps.
If you wish to discuss anything with us, please contact us.