Privacy Policy

This privacy policy describes how we – Hormone Wellness– collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act [1998 or 2018] and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time in the UK.

Please take time to read the following to understand our practices regarding your personal data and how we will treat it.

About Us

Balanced Wellness Ltd, trading as Hormone Wellness, provides wellness products and services as well as a HRT referral clinic. We are registered in England and Wales as a limited company under number: 08086852 and our registered office is at 46 Langstone Road, Havant, Hants, PO9 1RF.

Hormone Wellness is a data controller that determines the purposes and means of processing personal data. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this policy notice.

We have appointed a Data Protection Officer who is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data. Should you wish to contact the Data Protection Point of Contact, you can do so using the contact details outlined below.

  • How We Collect Your Personal Data. We obtain personal data about you when you engage with us to inquire about our products and services through the website, email, telephone, post or engage with us at events.
  • The Kind of Information We Hold About You Depending Your Engagement with Us

The information we hold about you may include the following:

  • your personal details (such as your name and address)
  • your email address
  • your contact number
  • your health history questionnaire
  • your appointment history 
  • your consent form

Retention of Your Personal Information

  • The period for which we will retain your personal information will be for a maximum of 7 years after the end of our relationship with you, unless you instruct us to remove such data from our records.
  • We will not retain your data for longer than necessary for the purposes set out in this policy. When your data is no longer required we will delete, anonymise or destroy it.

Data Security

  • We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subjected to their own Privacy Policy in accordance with the Government Data Protection Regulation – 2018.

Your Rights

Where processing of your personal data is based upon consent, you can withdraw that consent at any time. You have the following rights towards your personal data, which you can exercise at any point:

  • The right to be provided with a copy of your personal data
  • The right to request that we rectify or correct any mistakes in your personal data
  • The right to require us to delete your personal data in certain situations
  • The right to require us to restrict processing of your personal data – in certain circumstances e.g. if you contests the accuracy of the data.
  • If you would like to exercise any of these rights then please email us at [email protected] giving us sufficient information to identify you.